QUALITY CULTURE

QUALITY CULTURE

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There’s 2 assignments in this unit, please read carefully, deadline Oct 25-2021. please submit both assignments  individually. example of process mapping attached. 

Individual Portion

Complete the following:

  • Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.
  • Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.
  • Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management. 

Group Portion

For this portion, you will complete the following:

  • Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future process performance.
  • Include 5–7 academic, peer-reviewed references that are relevant to and that support the deliverable.

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