Please download the four files
This course is “Operations Management For Competitive Advantage”. Please answer the following questions and strictly follow the requirements of “Guidelines for weekly Journals” in the PDF file.
Be sure to read the documents in PDF 1 and PDF 2 before answering
200-250 words for each question
The most important grading requirement is: 10 pts
Easy to read entries reflect readings or research done well, are comprehensive, use personal examples and references when used, and relate directly to questions.
Week 8: Quality philosophy and tools
Please read the “1” pdf and answer the following questions
· Quality philosophy
Please research the following questions and provide evidence to support your answers. (PDF 1 page 18)
1. Why did quality scandals happen in Japan/Germany?
2. What can we learn from the quality philosophy and practice of Japan and Germany? Is it something that can be duplicated in other countries/companies or is it deeply embedded in their cultures?
Note that there are two problems with this question
Reference video given by professor
Steve Jobs on quality
https://www.youtube.com/watch?v=kib6uXQsxBA
Red Violin
https://www.youtube.com/watch?v=CVeQx6VHeXc
Parachute Riggers
https://www.youtube.com/watch?v=oRFS5fxuKHE
Super Japan: On-time Metro Links to an external site.
https://www.youtube.com/watch?v=_rtxm30NULU
Lexus commercial
https://www.youtube.com/watch?v=AktHnnA9QIM
The art of J
https://www.youtube.com/watch?v=TQQS_dKhgr0
German manufacturers
https://www.youtube.com/watch?v=O0giJIoPc14
Please read the “2” pdf and answer the following questions
· Quality tools
Please research the following questions and provide evidence to support your answers. (PDF 2 page 31)
3. What can be done to systematically minimize medical mistakes? Reference to course materials, please.
Reference video given by professor
ISO 9000
https://www.youtube.com/watch?v=-2DyokF1AcE
Cost of quality
https://www.youtube.com/watch?v=vkeoBeGEDyw
Cost of doing nothing
https://www.youtube.com/watch?v=GZxqdcZb6KM
Did we miss something?
https://www.youtube.com/watch?v=JBsk9Xw_pJI
Equal amount of blueberries in every muffin
https://www.youtube.com/watch?v=Yz_-k9qoYns
Cost of poor quality
https://www.youtube.com/watch?v=ETP6PUunZ4Y
Grand Seiko craftsmanship
