Please download the four files
This course is “Operations Management For Competitive Advantage”. Please answer the following questions and strictly follow the requirements of “Guidelines for weekly Journals” in the PDF file.
Be sure to read the documents in PDF 1 and PDF 2 before answering
200-250 words for each question
The most important grading requirement is: 10 pts
Easy to read entries reflect readings or research done well, are comprehensive, use personal examples and references when used, and relate directly to questions.
Week 8: Quality philosophy and tools
· Quality philosophy
1. Why did quality scandals happen in Japan/Germany?
2. What can we learn from the quality philosophy and practice of Japan and Germany? Is it something that can be duplicated in other countries/companies or is it deeply embedded in their cultures?
Note that there are two problems with this question
Steve Jobs on quality
Super Japan: On-time Metro Links to an external site.
The art of J
Please read the “2” pdf and answer the following questions
· Quality tools
Please research the following questions and provide evidence to support your answers. (PDF 2 page 31)
3. What can be done to systematically minimize medical mistakes? Reference to course materials, please.
Reference video given by professor
Cost of quality
Cost of doing nothing
Did we miss something?
Equal amount of blueberries in every muffin
Cost of poor quality
Grand Seiko craftsmanship