Cover Letter Make whatever changes you have to because my goal is to become a manager. Michelle McCary Plantersville, AL 36758 334-875-6929 |334-410-24

Make whatever changes you have to because my goal is to become a manager.

Michelle McCary Plantersville, AL 36758 334-875-6929 |334-410-2471| mmccary@southernco.com

 

~ Customer Service Representative ~

 


Summary Profile

Versatile, Business-oriented and Professional, equipped with excellent customer service and quality assurance skills with 20 + years of experience in a fast-paced office environment providing clerical support and operational assistance to support staff needs. Diplomatic communicator, possessing an exceptional work ethic with a decisive nature necessary to manage independent work. Interested in pursuing service-oriented roles within a corporate environment to utilize transferrable skills acquired from previous experience & to gain additional experience to progress in my career.


Education

Human Resource Management | Currently enrolled (1.5 yrs.) ▪
University of West Alabama, Livingston, AL

Associate of Applied Sciences | Standard Course Requirements ▪
Wallace Community College, Selma, AL


Work Chronology


Customer Service Representative

Alabama Power (Selma, AL) 08/2011 – Present

· Manage and handle customer accounts, which includes processing applications & payments, making arrangements as well as making adjustments if needed, collect deposits, and initiative service requests.

· Achieve good customer service relations face to face & by answering incoming calls in a prompt, courteous and efficient manner ensuring that customers are properly served, and issues are promptly handled.

· Provide office and administrative support that includes: iNovah, SOX, front line support, research payments, Oracle, cash management, special agreements, WFM’s, customer service pledges, company use accounts, transfer of payments, audit SOX files for business office, accounts receivable, copying and printing, and record keeping to assist with the flow of daily operations directly reporting to the Office Manager.

· Provide assistant to Appliance Sales when needed.

· Add customer value and satisfaction by effectively promoting company products and services.

· Maintain top sales goal for several consecutive months.


Customer Service Representative 

NCO Financial (Montgomery, AL) 03/2008 – 04/2009

· Opened and maintained customer accounts by recording account information.

· Resolved product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

· Maintained financial accounts by processing customer adjustments due non-payment and reinstating service.

· Recommended potential products or services to management by collecting customer information and analyzing customer needs.

· Contributed to team effort by accomplishing related results as needed.

Customer Service Representative              

Wal-Mart (Selma, AL) 03/2001 – 03/2008

· Assisted customers with cashing checks, money transfers, various complaints, and buying stamps.

· Responsible for making deposits, loans, and processing register bags.

· Provided help when needed to the Customer Service Managers (CSM). 


Technical Acumen

Microsoft Office (Excel, PowerPoint, Word, Outlook, and Access); Internet; Email

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