Case – Walmart Health Scaling During a Pandemic Week 9 Assignment For this assignment, you will read and analyze a case study which presents a new approac

  

Week 9 Assignment

For this assignment, you will read and analyze a case study which presents a new approach to health care delivery, pioneered by Walmart, and describes how the growth of their new service was impacted by the COVID-19 pandemic. Marcus Osborne, Vice President for Health and Wellness Transformation at Walmart, was leading the team managing implementation of the new Walmart Health business model. He was also closely involved in the company’s response to the pandemic, not least because Walmart Health was now tasked with offering COVID-19 testing in a safe and effective manner.

Read all materials and follow all instructions. Work the paper according to the Grading Rubric.

Assignment 3: Case – Walmart Health Scaling during a Pandemic

Overview

For this assignment, you will read and analyze a case study which presents a new approach to health care delivery, pioneered by Walmart, and describes how the growth of their new service was impacted by the COVID-19 pandemic. Marcus Osborne, Vice President for Health and Wellness Transformation at Walmart, was leading the team managing implementation of the new Walmart Health business model. He was also closely involved in the company’s response to the pandemic, not least because Walmart Health was now tasked with offering COVID-19 testing in a safe and effective manner.

In your paper, you will analyze the challenges facing the Walmart Health team, as they worked to design and roll out their new service offering, in the context of a global pandemic and an economic recession. You will also examine how Walmart’s service model was impacted by the history of the company and by the changing regulatory environment. While the case study itself is your key resource, you are expected to put it in context by referring to course materials and your own research on the topics in the case study.

Instructions

Write a 5-to-7-page paper that analyzes the Walmart Health case. Use the headings below to create sections in your paper. Use the questions and prompts to cover all the relevant content for each section.

Introduction

• Briefly describe the history of Walmart’s involvement in health services from 2008 to 2013.

I. Innovating through the Bureaucracy

· Identify TWO new risk and compliance issues that Walmart faced, when they expanded beyond pharmacy services into retail health clinics?

· Did changes to Medicaid after passage of the ACA impact the decision on where to locate the first Walmart Care Clinics in 2014? If so, how?

· Describe ONE new approach to health service delivery tested out by Walmart between 2014 and 2018? Was it successful? Why or why not?

II. The Walmart Health Model and Lessons Learned

· How did access to community health workers at the first Walmart Health clinic, opened in 2019, help to attract clients? Why did this result surprise the team?

· After opening a second Walmart Health clinic in 2020, why did Walmart consider replacing the fee-for-service model of payment for care with a subscription model?

· In the light of the current state of the health care market, which of the two reimbursement models do you think Walmart Health should select? Why?

III. Impact of the COVID-19 Pandemic

• Summarize the changes made by U.S. regulators in the three areas below, due to the COVID-19

crisis:

a. use of telemedicine

b. licensing of physicians

c. supervision requirements for nurse practitioners and physician assistants

• How has ONE of these three regulatory changes affected the options open to Osborne and his

team about future development of the Walmart Health model?

• In your view, can Walmart successfully integrate telemedicine into its healthcare clinic model?

What are the pros and cons of this option for Walmart?

IV. Learn Today, Apply Tomorrow

• What do you predict will change for the Walmart Health initiative, as more people get vaccinated and the economy opens up? How should they adapt to these changes?

• Pick ONE of the two options below:

· If you work in a healthcare organization, describe one applicable lesson learned from the

case study that could benefit your organization.

· If you do not work in a healthcare organization, describe one applicable lesson learned

from the case study that could benefit the healthcare sector in your state or country.

Formatting

Your assignment must follow these formatting requirements:

• Typed, double-spaced, using Times New Roman font (size 10-12), with one-inch margins on all sides.

• Include a Cover page containing the assignment title, student’s name, professor’s name, course

title, and date.

• Citations and references must follow the formatting instructions found in the JWMI Writing

Standards Guide. Check with your professor for any additional instructions.

Note: The Cover and References pages are not included in the required page length.

RUBRIC – Assignment 3: Case – Walmart Health Scaling during a Pandemic

Criteria

Unsatisfactory

Low Pass

Pass

High Pass

Honors

1. Introduction: describe the history of Walmart’s involvement in health services from 2008 to 2013. Weight: 10%

Does not or poorly describe the history of Walmart’s involvement in health services from 2008 to 2013.

Partially describes the history of Walmart’s involvement in health services from 2008 to 2013.

Satisfactorily describes the history of Walmart’s involvement in health services from 2008 to 2013.

Very good description of Walmart’s involvement in health services from 2008 to 2013.

Exemplary description of Walmart’s involvement in health services from 2008 to 2013

2. Answer the questions on how Walmart innovated through the bureaucracy. Weight: 20%

Does not provide answers to most of the questions on how Walmart innovated through the bureaucracy.

Partially answers the questions on how Walmart innovated through the bureaucracy.

Satisfactorily answers all the questions on how Walmart innovated through the bureaucracy.

Very good answers are provided to all the questions on how Walmart innovated through the bureaucracy

Exemplary answers are provided to all the questions on how Walmart innovated through the bureaucracy.

3. Answer the questions on the Walmart Health models and Lessons Learned. Weight: 20%

Does not provide answers to most of the questions on the Walmart Health models and Lessons Learned.

Partially answers the questions the Walmart Health models and Lessons Learned.

Satisfactorily answers all the questions on the Walmart Health models and Lessons Learned.

Very good answers are provided to all the questions on the Walmart Health models and Lessons Learned.

Exemplary answers are provided to all the questions on the Walmart Health models and Lessons Learned.

4. Answer the questions on the impacts of the COVID-19 pandemic and their effect on development of Walmart Health. Weight: 20%

Does not provide answers to most of the questions on the impact of the COVID-19 pandemic on the development of Walmart Health.

Partially answers the questions on the impact of the COVID-19 pandemic on the development of Walmart Health.

Satisfactorily answers all the questions on the impact of the COVID-19 pandemic on the development of Walmart Health.

Very good answers are provided to all the questions on the impact of the COVID-19 pandemic on the development of Walmart Health.

Exemplary answers are provided to all the questions on the impact of the COVID19 pandemic on the development of Walmart Health.

5. Answer the questions in the Learn Today, Apply Tomorrow section. Weight: 20%

Does not provide answers to most of the questions in the Learn Today, Apply Tomorrow section.

Partially answers the questions in the Learn Today, Apply Tomorrow section.

Satisfactorily answers all the questions in the Learn Today, Apply Tomorrow section.

Very good answers are provided to all the questions in the Learn Today, Apply Tomorrow section.

Exemplary answers are provided to all the questions in the Learn Today, Apply Tomorrow section.

6. Clarity, logic, writing mechanics, and formatting. Weight: 10%

Multiple mechanical errors. Much of the text is difficult to understand or does not flow. Student failed to follow the formatting instructions.

Several mechanical errors make parts of the text difficult for the reader to understand. The paper is poorly formatted in places.

More than a few mechanical errors. Text flows but lacks conciseness or clarity. The paper is satisfactorily formatted.

Few mechanical errors. Text flows and concisely and clearly expresses the student’s ideas. The paper is well formatted.

Few to no mechanical errors. Text flows and concisely, clearly, and exemplarily expresses the student’s ideas. The paper is excellently formatted.

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