This memo represents your analysis of the leader observation and interview you conducted. In this
memo, you will make claims and observations about the process and nature of communication
leadership. Specifically, your memo should include the following:
1. Introduction. The introduction should include 1) a relevance statement, 2) a thesis statement, and 3)
a preview statement. Specifically, the relevance statement should indicate why you are writing the
memo. The thesis statement should be your recommendation for the leader to improve his/her
communication skills. The preview statement should give an agenda of the major components included
in your memo.
2. Organizational background: Describe the organization within which the leader exercises his/her
leadership and the leaders’ role. Explain the type and purpose of the organization, brief history,
and organizational structure. Also, be sure to describe the role of the leader’s unit within the
organization and the leader’s span of control (i.e., how many people the leader supervises). In
short, you should explain all aspects of the organization that help clarify the situation and set
the stage for discussing the leader’s communication and leadership.
3. Analysis: Describe the communication and leadership of the leader and his/her unit from two
perspectives.
The Leader’s Perspective
• What is the leader’s view of the role of communication in the unit?
• What strengths and weaknesses in communication does your leader see within his/her unit?
• What specific means has this leader used to improve communication?
Your Perspective
• From the communication-based activities that you have observed, provide your analysis of
the leader’s communication behavior.
4. Recommendation: Provide a specific suggestion for how the leader should enhance the
communication between him/her and the followers. The recommendation should provide
enough description that the leader would know what action/s to take to improve communication
leadership. Also, the recommendation should flow from a weakness identified earlier in the
memo.
Structure Requirement
1. Include a topic sentence at the beginning of each paragraph (except for the introduction).
2. Support your claims with data. You may cite the text, course materials, and lectures as
primary sources of concepts and principles. Second, provide examples and/or quotes you
recorded during your observation and interview of the leader.
Format
This memo should be one, single-spaced page with one-inch margins and 11 to 12-point font. The
memo should employ correct memo formatting, including white space and headers.
